Business, Marketing, and Life Advice for Play-Based Business Owners

What I Wish Customers Knew About Small Local Businesses

Oct 10, 2019

Have you ever heard the phrase, “kill your darlings”? I hadn’t until this year.

To me, as a business owner, my “darlings” are the business-related things that I love the most-- and hold onto selfishly or against logic because of my emotional attachment to them

On paper, it can seem black-and-white. This service is profitable, so we will keep doing it. And if this other offering is much less profitable-- then we should cut it.

However, in the real world, it rarely works out that way. I’ll give...

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A Common Mistake Most Small Local Business Owners Make

Oct 08, 2019

AN ALTERNATIVE TITLE, “DO YOU EVER SLEEP??”
SECOND ALTERNATIVE TITLE, “HOW DO YOU DO IT ALL?”

As I have mentioned in previous blogs, life as a business owner looks significantly different from when we first opened our doors four years ago. While I still retain some responsibilities, like communicating with party clients, there are many tasks I used to keep on my “plate” that I have since outsourced, like working parties and events, and things I gave up altogether, like stalking the weather and w...

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How to Generate Funds for Unforeseen Costs in Your Indoor Playground Business

Sep 27, 2019

WHAT CAN I DO, AS A SMALL BUSINESS OWNER, TO COVER EMERGENCY COSTS?

Even though every small business would ideally have an “emergency” fund and a large cushion in case of unforeseen costs, that’s not always reality. No matter what industry you’re in or how your indoor playground is structured, there is ALWAYS something that needs attention or maintenance or updating or fixing, and that emergency fund depletes itself pretty regularly.

But what happens when a LARGE unforeseen cost presents i

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How to Validate your Indoor Playground Business Concept in 2024

Sep 20, 2019

So you want to open an indoor playground business. Or, maybe you just have a pinterest board called “play cafe inspo”, or “business ideas”. Wherever you are in your journey, I’d venture to guess that you’ve pictured what life might be like if you actually moved forward with your plan and chased your dream.

However, you’re also probably overwhelmed with the idea of getting started and you’re probably nervous about not getting the funding you need, not getting the support you want from family and...

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How Our Indoor Play Facility Stands Out From the Rest

Aug 30, 2019

Indoor playgrounds are gaining popularity because they offer comfortable and secure play areas, and they give kids a chance to burn energy regardless of weather conditions.

As more play cafes begin to pop up around the country and in our own neighborhood, we want to remind you how we think Climbing Vines Cafe & Play is different from other indoor play spaces...

Climbing Vines Cafe’ & Play is a place for parents to bring their children for low-key, imaginative play while they can indulge in a...

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15 Frequently Asked Questions About Our Indoor Playground Facility

Jul 30, 2019

Our family-owned and operated 2,500 sq. foot space features a clean, imaginative play-area for babies, toddlers, and preschoolers, as well as a barista-staffed gourmet coffee, tea, and espresso cafe for adults. It is large enough for the children to run & play, yet intimate enough for adults and caregivers to relax, have a conversation, or catch-up on work.

If you’re a regular at Climbing Vines Cafe and Play, this information should be familiar, but today we want to share some frequently aske...

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What to Do When A Customer Attacks Your Business Online

Jul 16, 2019

If this is as far as you get in this post, just remember: online criticism will happen NO MATTER WHAT. And it will all be ok.

Earlier this year, a woman orchestrated a coordinated social media attack on my business and me personally. It left me gutted for hours. I could tell soon after she messaged me that she was attempting to get a rise out of me for social media attention, which was confirmed by the other reviews she had been recently leaving local businesses.

However, I was able to take (m...

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How to Deal with Copycat Competitors in Your Indoor Playground or Play Cafe Business

Jul 10, 2019

Pssst... for a more recent article and a podcast episode on this topic, click here!

For a year or so after Climbing Vines opened, I could barely go one day without checking the websites and social media accounts of my local competitors. I was constantly looking over my shoulder, hoping and praying that no one would “copy” my business idea and steal all of my customers.

After two direct “copycats” opened within the first few years, it turns out that I was right about one thing: when someone fin...

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5 Ways We Prepare our Play Cafe For Emergencies

Jun 26, 2019

These days, especially if you are in the U.S., even minor injuries like a finger jam or a slip and fall can have devastating effects on your small business, so the recreational aspect of an indoor playground makes us especially vulnerable to injuries, lawsuits, and disgruntled customers.

We also of course want to prioritize the safety of our guests as much as we possibly can.

Remaining prepared during any sort of personal-injury emergency should be self-explanatory but it’s, unfortunately, one...

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The Only Time We've Had to FIRE a Customer At Our Indoor Playground Business

Jun 19, 2019

The only time we’ve “fired” a customer happened a little over 6 months ago. While this was a difficult decision to make, it was necessary for the well-being and safety of our other customers. Unfortunately, not every family is going to share our philosophies or feel obligated to abide by our policies, so we have found it is easier to let those customers go and focus on the customers that do love and respect our space and our rules.

Speaking of rules, we are big proponents of black-and-white rul...

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Can I Send You My NEW Free 2024 "What's Working In The Indoor Play Industry" Guide?

I asked 11 Play Cafe Academy and Play Maker Society members what is working RIGHT NOW in their businesses to attract customers and grow sales. I want to send you their answers in my FREE newly updated 2024 "What's Working" Guide!